GENERAL QUESTIONS

NEW USER QUESTIONS

QUESTIONS FOR WHEN A DISASTER STRIKES

OTHER QUESTIONS

GENERAL QUESTIONS

Why should I use MyDocuSafe.com™

How does MyDocuSafe.com™ differ from Home Inventory Software and Online Inventory Programs?

What items can I upload to MyDocuSafe.com™?

How safe is my personal information?

I am renting and don’t own a home, can I still use MyDocuSafe.com™?

As a business owner, do I need MyDocuSafe.com™?

Would my Homeowner’s Insurance Policy be enough in case of a disaster?

By having a home inventory and pictures of my valuables, would my insurance premiums decrease?

Do you sell my personal information to other parties?

My wife and I are retired and have downsized our housing and personal belongings. Is it really important that we use your service?

I have a Home Inventory Software Package. What makes MyDocuSafe.com™ different?

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NEW USER QUESTIONS

Is it easy to be online and view my profiles?

What is the difference between my Client ID and my User Name?

I forgot my password, what do I do?

How can I change my password?

I am a new computer user. Is your service easy to use?

Is it better to take my own pictures or hire a professional?

Do I need a digital camera to take my pictures?

How many pictures can I upload and modify?

Am I limited as to the picture size?

Is there a specific type of picture file that is supported?

After taking pictures of my valuables, how do I upload them to MyDocuSafe.com™?

When filling out detailed information on each of my pictures, how much do I need to add?

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QUESTIONS FOR WHEN A DISASTER STRIKES

How do I submit a claim to my Insurance Company?

Should I take pictures of the damage after a disaster?

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OTHER QUESTIONS

What is the Referral Program?

If I join the Referral Program, what additional information do you need?

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GENERAL QUESTIONS

Why should I use MyDocuSafe.com™?
Having a disaster like a hurricane, fire, flood, earthquake, tornado, or theft happen is devastating enough. Do you want another disaster on your hands when you have no proof of your valuables for your insurance claims? MyDocuSafe.com™ is something no renter, homeowner, or business owner should ever be without. It provides a convenient and affordable disaster recovery system of your valuables and important photos and documents.

What items can I upload to MyDocuSafe.com™?
With MyDocuSafe.com™, you can upload everything from home and business ownership papers, vehicle registration, appraisals , certificates of authenticity, and wills to medical information, marriage licenses, birth certificates, social security cards, keepsakes, receipts, and photos of your furnishings, valuables, and personal property.

How safe is my personal information?
MyDocuSafe.com™ is dedicated to protecting your privacy and your personal asset information. MyDocuSafe.com™ does not retain your name or home address in its files, so the location of your assets would not be known. Your data is also protected by your login ID, password, and data encryption.

I am renting and don’t own a home, can I still use MyDocuSafe.com™?
Absolutely! If you care about your valuables, regardless of your dwelling, MyDocuSafe.com™ is perfect for anyone!

As a business owner, do I need MyDocuSafe.com™?
Absolutely If you’re a business owner, chances are you have important documents, furnishings, machinery, inventory, and other crucial property that you would want to safeguard. A disaster can strike a business just as well as a home. Do you want to chance not being able to recover any of these items if a disaster would affect your business? It could be the difference of surviving vs. going out of business?

Would my Homeowner’s Insurance Policy be enough in case of a disaster?
More than likely it would not. Your insurance policy does not list all of your valuables and having pictures provides ownership.

By having a home inventory and pictures of my valuables, would my insurance premiums decrease?
Possibly, but you would have to contact your Insurance Company.

Do you sell my personal information to other parties?
MyDocuSafe.com™ does not rent, sell, or share any personal information you provide to other individuals or third parties.

My wife and I are retired and have downsized our housing and personal belongings. Is it really important that we use your service?
Regardless of the size of the dwelling or the amount of personal items, everyone needs to safeguard their valuables in case a disaster happens. What would you do if all of your belongings were destroyed or stolen? Would you be able to list all of your items of value? When filing an insurance claim, you will need to provide detailed information. This is why MyDocuSafe.com™ makes sense for every renter, homeowner, and business owner.

I already have a Home Inventory Software Package. What makes MyDocuSafe.com™ different?
First of all, most Home Inventory Systems are extremely complex and hard to use. In addition, you would still have to download information to provide to your Insurance Company. What would happen if your computer was damaged or you failed to save a copy? MyDocuSafe.com™ is your direct link to your Insurance Company or State Agency. When you use MyDocuSafe.com™, we are truly your online security vault. Your information is stored on our servers that are mirrored in 3 separate states for security and optimization and you have the ability to retrieve your information 24/7/365.

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NEW USER QUESTIONS

What is the difference between my Client ID and my User Name?
Your “User Name” is one that you select and becomes your private login which enables you to use all member tools. Your “Client ID” is a “view only” feature that you provide to your Insurance Company and State Agencies.

I forgot my password, what do I do?
Just click on “ Forget Your Password” and it will be sent to you via email.

How can I change my password?
By clicking on the “ Edit My Info” button, it will enable you to change and confirm your new password.

I am a new computer user. Is your service easy to use?
We developed MyDocuSafe.com™ to be detailed and secure with the most advanced technology, but kept in mind of the various users. Our system is very user friendly and offers “help tools” on each page. If you are unable to have a question answered, we provide you with our contact page to reach us.

Is it better for to take my own pictures of hire a professional?
That is really a personal choice. Some consumers love taking pictures and doing it themselves. We provide "Photo Tips" to assist you. However, for those who do not have the time or want a Complete Home Inventory done, MyDocuSafe has recommended Independent Affiliate Photographers to assist. Check with our office for the nearest one near you.

Do I need a digital camera to take my pictures?
We recommend that you use a digital camera for easy upload; however, you can still use a 35mm camera, and once prints are developed, you can have them scanned and saved to a disk to upload. If you do not own a scanner, we suggest you contact sources such as Kinkos®, Office Depot®, Staples® and other locations that provide that service.

How many pictures can I upload and modify?
That would depend upon the membership you select. With the Silver Membership, you can upload and modify up to 200 pictures. If you choose the Gold Membership, you can upload and modify up to 500 pictures and the Platinum Membership allows you “unlimited” picture uploads and modifications.

Am I limited as to the picture size?
On the Silver Membership, 2MB is the maximum file size, the Gold the maximum file size is increased to 6MB. The Platinum membership the maximum file size is increased to 20MB. Perfect for Wedding Photographs!

Is there a specific type of picture file that is supported?
JPEG, GIF, and PNG picture types are supported.

After taking pictures of my valuables, how do I upload them to MyDocuSafe.com™?
We have taken every step to ensure our service is secure and user friendly. Once you become a member, we will provide you with a “step by step how to guide” to assist you.

When filling out detailed information on each of my pictures, how much do I need to add?
We have provided a few guidelines that most Insurance Companies and State Agencies ask for; however, you are free to add as much or as little as you desire.

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How do I submit a claim to my Insurance Company?
Call your Insurance Agent and provide them your Client ID which will allow them to view your pictures. This feature will allow both of you to view your pictures simultaneously if desired

Should I take pictures of the damage after a disaster?
Yes, it will assist the Insurance Claims Adjuster to process the claim faster and easier. Remember, the Insurance Company or State Agency can only “view” and “download” your pictures with complete description and declarations.

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OTHER QUESTIONS

What is the Referral Program?
We believe that MyDocuSafe.com™ is such a great service; we want everyone to know about it. Once you become a member, if you wish to participate in our Referral Program, just tell your friends and family about us. Give them your “Client ID” and when they go fill out the application and indicate you referred them, you will receive $3.00 - $15.00 depending on the membership package they choose. It’s that simple!

If I join the Referral Program, what additional information do you need?
When you fill out the membership application, your personal information is encrypted and stored in our secured database. If your referral payout is “less than $600.00 in a 12 month period, we will need no additional information. If your payout exceeds that amount, you will be required to fill out a W-9 form and provide it to MyDocuSafe.com™. This is required for tax purposes only.

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